TECHFINITY COMMUNICATIONS / ATTENDED SUPPORT

Remote help without the guesswork.

A TechFinity technician will give you a temporary support code. Download the InnAware Remote Support app, enter the code, review the requested access, and approve the session.

You stay in control. The session is temporary and requires your approval. You can close the support app to disconnect.

Remote session Waiting

Monitor Capture Video Resolution Quality Frame rate

Waiting for frames Capture settings pending Video codec probe pending

Waiting for customer The remote screen will appear after the customer enters the session code and approves access.

No customer connected Click the remote screen before typing. Ctrl+Alt+Del and secure-desktop UAC are not supported yet.

Remote help without the guesswork.

Support operations

Active sessions

Session history

Support team

Administrative audit

Create a temporary code

Give this code to the customer

Add support user

Reset password

Change password

Remote help without the guesswork.

Support operations console

Support operations

Active sessions

Session history

Support team

Administrative audit