:root{--ink:#12243d;--muted:#647388;--line:#dce5ef;--paper:#f5f8fc;--card:#fff;--blue:#2463eb;--blue2:#154bbd;--green:#17835d;--red:#b73737;--amber:#ba7915;--purple:#6c48ba;--shadow:0 18px 50px rgba(22,42,72,.08)}*{box-sizing:border-box}html{background:var(--paper)}body{margin:0;color:var(--ink);font:15px/1.6 system-ui,-apple-system,"Segoe UI",sans-serif;background:radial-gradient(circle at 85% 5%,rgba(36,99,235,.08),transparent 30%),var(--paper)}button,input,select,textarea{font:inherit}.shell{max-width:1440px;margin:auto;padding:0 32px;min-height:100vh}.topbar{display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid var(--line);padding:26px 0}.brand{text-decoration:none;color:var(--ink);line-height:1}.brand-main{display:block;font-size:30px;font-weight:850;letter-spacing:-1.5px}.brand-main span{color:var(--blue)}.brand small{display:block;margin-top:8px;font-size:9px;font-weight:750;letter-spacing:2.6px}.top-actions{display:flex;align-items:center;gap:10px}.whoami{font-size:13px;color:var(--muted)}main{padding:44px 0 40px}.public-grid{display:grid;grid-template-columns:1.3fr .8fr;gap:72px;align-items:center;padding:30px 0 60px}.eyebrow{font-size:11px;font-weight:800;letter-spacing:1.55px;color:var(--blue);margin:0 0 15px}h1{font-size:clamp(38px,5vw,64px);line-height:1.08;letter-spacing:-2.8px;margin:0 0 22px}h1 em{font-style:normal;color:var(--blue)}h2,h3{letter-spacing:-.5px}h2{margin:0}.lead{font-size:19px;color:var(--muted);max-width:650px}.muted,.small{color:var(--muted)}.small{font-size:12px}.safety-note{border-left:3px solid #e6ad55;padding:8px 0 8px 15px;margin-top:28px;display:flex;flex-direction:column;gap:2px;max-width:590px}.safety-note span{color:var(--muted);font-size:13px}.download-card,.login-panel,.sessions-list,.metrics>div,.sidebar-card,.admin-row,.audit-row,dialog{background:var(--card);border:1px solid var(--line);box-shadow:var(--shadow)}.download-card{border-radius:22px;padding:30px}.badge{display:inline-block;background:#eaf7f1;color:#1d694f;font-size:10px;font-weight:800;letter-spacing:1px;padding:6px 10px;border-radius:99px}.download-icon{width:54px;height:54px;border-radius:14px;background:#edf3ff;color:var(--blue);display:grid;place-items:center;font-size:28px;margin:25px 0 16px}.download-card p{color:var(--muted)}.terms-link{font-size:12px}.primary,.ghost,.danger,.tab{border:0;border-radius:9px;padding:11px 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rgba(36,99,235,.15);border-color:var(--blue)}textarea{resize:vertical;min-height:94px}.error{color:var(--red)!important;font-size:13px}.console-head,.viewer-head,.section-head{display:flex;align-items:center;justify-content:space-between;gap:20px}.console-head-actions,.viewer-head-actions{display:flex;gap:8px;flex-wrap:wrap;justify-content:flex-end;align-items:center}.console-head-actions a{display:inline-flex;align-items:center;text-decoration:none}.console-head h1{font-size:42px;margin:0}.console-tabs{display:flex;gap:6px;padding:7px;background:#eaf0f7;border-radius:12px;margin:26px 0 24px;width:max-content;max-width:100%;overflow:auto}.tab{background:transparent;color:var(--muted);white-space:nowrap}.tab.active{background:#fff;color:var(--blue);box-shadow:0 2px 10px rgba(20,45,75,.08)}.tab-panel{min-height:300px}.metrics{display:grid;gap:14px;margin:0 0 26px}.metrics-five{grid-template-columns:repeat(5,1fr)}.metrics>div{border-radius:14px;padding:18px 20px}.metrics strong{font-size:27px;display:block}.metrics span{color:var(--muted);font-size:11px}.section-head{margin:12px 0 16px}.section-head p{margin:3px 0 0;color:var(--muted);font-size:13px}.sessions-list{border-radius:16px;overflow:hidden}.session-row{display:grid;grid-template-columns:minmax(260px,1.6fr) .65fr .9fr .9fr auto;align-items:center;gap:18px;padding:16px 20px;border-bottom:1px solid var(--line);cursor:pointer}.session-row:last-child{border-bottom:0}.session-row:hover{background:#f8fbff}.session-label strong{display:block}.session-label span,.session-meta{color:var(--muted);font-size:12px}.status,.role-badge,.active-badge{font-size:11px;font-weight:800;padding:5px 9px;border-radius:99px;width:max-content}.status.waiting{background:#fff4df;color:#8b5b10}.status.approved{background:#edf3ff;color:#2252a7}.status.connected{background:#e9f7f1;color:#176548}.status.ended,.status.expired{background:#eef1f4;color:#667383}.role-badge.admin{background:#f0ebff;color:#6343a6}.role-badge.technician{background:#edf3ff;color:#2252a7}.active-badge.active{background:#e9f7f1;color:#176548}.active-badge.inactive{background:#f4eeee;color:#8a5555}.filter-bar{display:grid;grid-template-columns:minmax(220px,1.6fr) .7fr 1fr .8fr .8fr auto;gap:10px;align-items:end;background:#fff;border:1px solid var(--line);padding:14px;border-radius:14px}.filter-bar label{margin:0}.filter-submit{height:41px}.history-summary,.pager{display:flex;justify-content:space-between;align-items:center;color:var(--muted);font-size:12px;padding:12px 2px}.pager{justify-content:center;gap:16px}.mini-metrics{display:flex;gap:12px;flex-wrap:wrap;margin-bottom:16px}.mini-metrics span{background:#fff;border:1px solid var(--line);border-radius:99px;padding:7px 11px;color:var(--muted);font-size:12px}.admin-list,.audit-list{display:flex;flex-direction:column;gap:10px}.admin-row{border-radius:13px;padding:15px 17px;display:grid;grid-template-columns:1.4fr .65fr .65fr .9fr auto;gap:15px;align-items:center}.admin-name strong{display:block}.admin-name span{color:var(--muted);font-size:12px}.row-actions{display:flex;gap:7px;justify-content:flex-end}.row-actions button{padding:8px 10px}.audit-row{border-radius:12px;padding:13px 16px;display:grid;grid-template-columns:155px 130px 190px 1fr 130px;gap:12px;align-items:start;font-size:12px}.audit-row strong{font-size:12px}.audit-details{color:var(--muted);overflow-wrap:anywhere}.viewer{display:flex;flex-direction:column;gap:16px}.viewer.sidebar-hidden .viewer-grid{grid-template-columns:minmax(0,1fr)}.viewer.sidebar-hidden .session-sidebar{display:none}.viewer-controls{display:flex;align-items:end;gap:10px;flex-wrap:wrap;background:#fff;border:1px solid var(--line);border-radius:12px;padding:10px 12px;box-shadow:var(--shadow)}.viewer-controls label{display:flex;flex-direction:column;gap:4px;font-size:11px;font-weight:700;color:var(--muted)}.viewer-controls select{min-width:120px;padding:7px 9px}.viewer-view-buttons{display:flex;gap:6px;align-items:center}.viewer-view-buttons button{padding:8px 10px}.viewer-telemetry{margin-left:auto;display:flex;flex-direction:column;align-items:flex-end;justify-content:center;font-size:11px;color:var(--muted)}.viewer-telemetry strong{color:var(--ink);font-size:12px}.viewer-title{display:flex;align-items:center;gap:12px}.viewer-title span{font-size:12px}.status-dot::before{content:"";display:inline-block;width:8px;height:8px;border-radius:50%;background:#b5bec8;margin-right:6px}.status-dot.connected::before{background:#22a16f}.viewer-grid{display:grid;grid-template-columns:minmax(0,1.9fr) minmax(310px,.7fr);gap:18px;align-items:start}.screen-wrap{position:relative;background:#10151e;border-radius:14px;overflow:auto;min-height:560px;display:grid;place-items:center;box-shadow:var(--shadow)}.screen-wrap.fit-mode #remoteCanvas{max-width:100%;max-height:78vh;width:auto;height:auto}.screen-wrap.actual-mode{place-items:start}.screen-wrap.actual-mode #remoteCanvas{max-width:none;max-height:none;width:auto;height:auto}.screen-wrap:fullscreen{border-radius:0;width:100vw;height:100vh;max-width:none;max-height:none}.screen-wrap:fullscreen.fit-mode #remoteCanvas{max-width:100vw;max-height:100vh}#remoteCanvas{display:none;outline:none;cursor:crosshair}.screen-placeholder{color:#c9d2df;text-align:center;max-width:520px;padding:30px;display:flex;flex-direction:column;gap:7px}.screen-placeholder strong{font-size:23px;color:white}.viewer-foot{display:flex;justify-content:space-between;gap:20px;color:var(--muted);font-size:12px;padding-top:8px}.viewer-foot span:last-child{text-align:right}.session-sidebar{display:flex;flex-direction:column;gap:12px;max-height:80vh;overflow:auto}.sidebar-card{border-radius:13px;padding:16px}.sidebar-card h3{margin:0 0 12px}.chat-head{display:flex;justify-content:space-between;gap:10px;align-items:center}.chat-head h3{margin:0}.chat-messages{display:flex;flex-direction:column;gap:8px;max-height:260px;overflow:auto;padding:4px 1px 8px}.chat-message{max-width:90%;border:1px solid var(--line);border-radius:12px;padding:8px 10px;background:#f6f8fb}.chat-message.technician{align-self:flex-end;background:#eaf2ff;border-color:#cfddf3}.chat-message.customer{align-self:flex-start;background:#f7f9fc}.chat-message .chat-meta{display:flex;gap:8px;justify-content:space-between;color:var(--muted);font-size:9px;margin-bottom:3px}.chat-message .chat-body{white-space:pre-wrap;overflow-wrap:anywhere;font-size:12px}.chat-form{display:flex;flex-direction:column;gap:8px;margin-top:8px}.chat-form textarea{min-height:58px;width:100%;resize:vertical}.chat-compose-actions{display:flex;gap:8px;justify-content:flex-end}.chat-compose-actions button{min-width:82px}.chat-image-link{display:block;margin-top:7px}.chat-image{display:block;max-width:100%;max-height:240px;border-radius:9px;border:1px solid var(--line);object-fit:contain;background:#fff}.chat-image-expired{display:block;margin-top:7px;padding:8px;border-radius:8px;background:#eef1f4;color:var(--muted);font-size:11px}.facts{display:grid;grid-template-columns:105px 1fr;gap:7px;font-size:12px;margin:0}.facts dt{font-weight:700;color:var(--muted)}.facts dd{margin:0;overflow-wrap:anywhere}.network-head{display:flex;align-items:center;justify-content:space-between;gap:10px}.network-head h3{margin:0}.network-head-actions{display:flex;align-items:center;gap:7px;flex-wrap:wrap;justify-content:flex-end}.network-head-actions button{padding:6px 8px;font-size:10px}.network-summary{margin:10px 0 12px}.network-adapters{display:flex;flex-direction:column;gap:9px}.network-adapter{background:#f7f9fc;border:1px solid #e7edf4;border-radius:10px;padding:10px}.network-adapter-head{display:flex;justify-content:space-between;gap:8px;align-items:start;margin-bottom:7px}.network-adapter-head strong{font-size:12px}.network-method{font-size:10px;font-weight:800;padding:3px 7px;border-radius:99px;background:#eaf0f7;color:#4f6276;white-space:nowrap}.network-method.wired{background:#e9f7f1;color:#176548}.network-method.wireless{background:#edf3ff;color:#2252a7}.network-default{display:inline-block;margin-left:6px;font-size:9px;font-weight:800;color:#176548}.network-kv{display:grid;grid-template-columns:78px 1fr;gap:4px 8px;font-size:11px}.network-kv span:nth-child(odd){color:var(--muted);font-weight:700}.network-description{color:var(--muted);font-size:10px;margin-bottom:7px;overflow-wrap:anywhere}.notes-list,.timeline{display:flex;flex-direction:column;gap:9px;max-height:230px;overflow:auto}.note,.timeline-item{background:#f7f9fc;border:1px solid #e7edf4;border-radius:9px;padding:9px 10px;font-size:12px}.note-meta,.timeline-meta{display:flex;justify-content:space-between;gap:8px;color:var(--muted);font-size:10px;margin-bottom:4px}.note-form{margin-top:10px}.note-form textarea{width:100%;min-height:74px}.note-form button{width:100%}.clipboard-preview{width:100%;min-height:92px;font:12px/1.45 ui-monospace,SFMono-Regular,Consolas,monospace}.clipboard-actions{display:flex;gap:6px;flex-wrap:wrap;margin:8px 0}.clipboard-actions button{padding:8px 9px;font-size:11px}.file-send-button{width:100%;margin:8px 0}.incoming-files{display:flex;flex-direction:column;gap:7px;margin-top:10px}.incoming-file{background:#f7f9fc;border:1px solid #e7edf4;border-radius:9px;padding:9px 10px;font-size:12px}.incoming-file strong{display:block}.incoming-file span{color:var(--muted);display:block}.incoming-file a{display:inline-block;margin-top:5px;font-weight:700}.timeline-item strong{display:block}.timeline-item span{color:var(--muted)}footer{border-top:1px solid var(--line);padding:26px 0;display:flex;justify-content:space-between;color:var(--muted);font-size:11px}dialog{border-radius:18px;padding:0;width:min(560px,calc(100vw - 30px));color:var(--ink)}dialog::backdrop{background:rgba(11,24,43,.55);backdrop-filter:blur(3px)}dialog form,.dialog-content{padding:26px}.dialog-head{display:flex;justify-content:space-between;gap:20px;align-items:start}.dialog-head h2{margin:0 0 20px}.icon-button{border:0;background:#edf1f5;border-radius:50%;width:34px;height:34px;font-size:21px;cursor:pointer}.check{display:grid!important;grid-template-columns:auto 1fr;align-items:start;gap:10px!important;border:1px solid var(--line);padding:12px;border-radius:10px}.check input{margin-top:4px}.check span{display:flex;flex-direction:column}.check small{font-weight:400;color:var(--muted)}.session-code{text-align:center;font-size:42px;letter-spacing:8px;font-weight:850;background:#f0f5ff;padding:20px;border-radius:14px;color:var(--blue);margin:10px 0}.code-dialog p{color:var(--muted)}@media(max-width:1100px){.metrics-five{grid-template-columns:repeat(3,1fr)}.filter-bar{grid-template-columns:1fr 1fr 1fr}.viewer-grid{grid-template-columns:1fr}.session-sidebar{max-height:none}.admin-row{grid-template-columns:1.3fr .7fr .7fr auto}.admin-row .last-login{display:none}.audit-row{grid-template-columns:130px 110px 160px 1fr}.audit-row .audit-ip{display:none}}@media(max-width:820px){.viewer-telemetry{margin-left:0;align-items:flex-start;width:100%}.shell{padding:0 20px}.public-grid{grid-template-columns:1fr;gap:30px}.login-panel{grid-template-columns:1fr;gap:15px}.metrics-five{grid-template-columns:repeat(2,1fr)}.session-row{grid-template-columns:1fr auto}.session-meta{display:none}.filter-bar{grid-template-columns:1fr 1fr}.screen-wrap{min-height:360px}.viewer-foot{flex-direction:column}.viewer-foot span:last-child{text-align:left}.admin-row{grid-template-columns:1fr auto}.admin-row .role-badge,.admin-row .active-badge{display:none}.audit-row{grid-template-columns:110px 1fr}.audit-row .audit-actor,.audit-row .audit-target{display:none}}@media(max-width:560px){.brand-main{font-size:24px}.shell{padding:0 15px}main{padding-top:32px}h1{font-size:42px;letter-spacing:-1.8px}.top-actions{gap:5px}.whoami{display:none}.metrics-five{grid-template-columns:1fr}.console-head{align-items:flex-end}.session-row{grid-template-columns:1fr}.filter-bar{grid-template-columns:1fr}.viewer-head{flex-wrap:wrap}.screen-wrap{min-height:260px}footer{flex-direction:column;gap:4px}.admin-row{grid-template-columns:1fr}.row-actions{justify-content:flex-start}.audit-row{grid-template-columns:1fr}.audit-row .audit-time{font-weight:700}.facts{grid-template-columns:1fr}.facts dd{margin-bottom:6px}}
body.popout-mode .site-header,
body.popout-mode footer,
body.popout-mode #publicView,
body.popout-mode #consoleView{display:none!important}
body.popout-mode .shell{width:100%;max-width:none;padding:10px}
body.popout-mode main{min-height:100vh}
body.popout-mode .viewer{gap:8px}
body.popout-mode .viewer-head{position:sticky;top:0;z-index:20;background:#f4f7fb;padding:6px 0}
body.popout-mode .viewer-grid{grid-template-columns:minmax(0,1fr) minmax(280px,340px);gap:10px}
body.popout-mode .screen-wrap{min-height:calc(100vh - 190px)}
body.popout-mode .session-sidebar{max-height:calc(100vh - 170px)}
body.popout-mode .viewer-foot{display:none}
body.popout-mode .viewer-controls{position:sticky;top:58px;z-index:19}
@media(max-width:900px){
  .viewer-head-actions{width:100%;justify-content:flex-start}
  .viewer-head{flex-wrap:wrap}
  body.popout-mode .viewer-grid{grid-template-columns:1fr}
}


/* Native Windows technician shell: keep web auth/session logic, remove duplicated browser chrome. */
body.native-app{background:#f4f7fb}
body.native-app .shell{width:100%;max-width:none;padding:0 18px;min-height:100vh}
body.native-app .topbar,
body.native-app footer,
body.native-app #publicView,
body.native-app .console-head,
body.native-app .console-tabs,
body.native-app .viewer-head,
body.native-app .viewer-controls,
body.native-app .viewer-foot{display:none!important}
body.native-app main{padding:18px 0 20px;min-height:100vh}
body.native-app #consoleView{max-width:1500px;margin:0 auto}
body.native-app .tab-panel{min-height:0}
body.native-app .metrics{margin-bottom:18px}
body.native-app .metrics>div{box-shadow:none}
body.native-app .section-head{margin-top:0}
body.native-app .sessions-list,
body.native-app .sidebar-card,
body.native-app .admin-row,
body.native-app .audit-row{box-shadow:0 6px 22px rgba(22,42,72,.055)}
body.native-app .viewer{gap:0}
body.native-app .viewer-grid{grid-template-columns:minmax(0,1fr) minmax(320px,390px);gap:12px;align-items:stretch}
body.native-app .screen-wrap{min-height:calc(100vh - 42px);height:calc(100vh - 42px);border-radius:10px;box-shadow:none}
body.native-app .screen-wrap.fit-mode #remoteCanvas{max-height:calc(100vh - 42px)}
body.native-app .session-sidebar{max-height:calc(100vh - 42px);padding-right:2px}
body.native-app .viewer.sidebar-hidden .screen-wrap{min-height:calc(100vh - 42px);height:calc(100vh - 42px)}
body.native-app .login-panel{width:min(820px,calc(100vw - 70px));margin:8vh auto 0;border-radius:18px;box-shadow:0 18px 55px rgba(20,45,75,.10);overflow:hidden;gap:36px}
body.native-app .login-panel>div:first-child{background:linear-gradient(145deg,#12243d,#173961);color:#fff;margin:-28px 0 -28px -28px;padding:52px 38px;display:flex;flex-direction:column;justify-content:center}
body.native-app .login-panel>div:first-child .eyebrow{color:#8fb7ff}
body.native-app .login-panel>div:first-child p:not(.eyebrow){color:#c8d5e6}
body.native-app .login-panel form{padding:10px 8px 4px 0;display:flex;flex-direction:column;justify-content:center}
body.native-app dialog{box-shadow:0 24px 80px rgba(12,28,50,.24)}
@media(max-width:1000px){
  body.native-app .viewer-grid{grid-template-columns:1fr}
  body.native-app .session-sidebar{max-height:none}
}